Welcome to Computer Republic. These Terms & Conditions apply to your use of our website and to repair, support, data recovery and other services provided by Computer Republic. By using our website or engaging our services, you agree to these terms.
1. Our Services
Computer Republic provides computer and technology services including:
- Desktop & laptop repairs
- Data recovery
- Virus & malware removal
- iMac & MacBook repairs
- Home & business IT support
- Phone repairs
- Related technical support and troubleshooting
All services are subject to assessment, availability of parts and the specific condition of the device.
2. Quotes & Estimates
Any quote or estimate provided by Computer Republic is based on the information available at the time. A final price may change if additional faults, damage or required parts are identified during diagnosis.
Where additional work is required, we will seek customer approval where reasonably practicable before proceeding.
3. Repair & Diagnosis
Some faults may only become apparent after testing or disassembly. Computer Republic will take reasonable care when inspecting and repairing customer devices.
Repair timeframes are estimates and may vary depending on the nature of the fault, parts availability, supplier delays and the complexity of the repair.
4. Customer Data & Backups
Customers are responsible for maintaining backups of important files and data before submitting a device for repair.
While we take reasonable care when handling devices, Computer Republic cannot guarantee that data will always remain intact during repair, operating-system work, hardware failure or data recovery.
For data recovery services, successful recovery cannot be guaranteed because results depend on the condition and extent of damage to the storage device.
5. Device Condition
Customers should disclose any known damage, previous repair attempts, liquid exposure, security locks or other relevant issues before repair.
Devices supplied for repair may require testing, software changes, disassembly or replacement of components as part of the service.
6. Parts & Components
Replacement parts may be genuine, manufacturer-supplied, compatible, refurbished or equivalent parts, depending on availability and the agreed repair.
Any applicable warranty or guarantee for replacement parts will be communicated to the customer.
7. Payment
Payment is required according to the agreed quotation, invoice or service arrangement. Additional approved work, parts or services may result in additional charges.
Computer Republic may require payment before releasing a completed repair where permitted by law and the agreed service terms.
8. Collection of Devices
Customers should collect completed devices within a reasonable period after being notified that the repair is complete. Please contact us if additional time is required.
Any storage or uncollected-device arrangements will be communicated to the customer separately.
9. Warranty & Consumer Guarantees
Any repair or parts warranty offered by Computer Republic is provided in addition to, and does not replace or limit, rights available under the Australian Consumer Law (ACL).
Australian consumer guarantees cannot be excluded or removed by these Terms & Conditions.
Where a service does not meet an applicable consumer guarantee, customers may have rights to have the issue rectified or receive another available remedy under the ACL.
10. Limitation of Liability
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any right, guarantee or remedy that cannot legally be excluded under Australian law.
To the extent permitted by law, Computer Republic is not responsible for loss resulting from circumstances outside our reasonable control, including pre-existing device faults, concealed damage, hardware failure unrelated to the repair, or events occurring after the device has been returned to the customer.
11. Website Information
We aim to keep information on our website accurate and current. However, service availability, pricing, turnaround times and other information may change without notice.
Website content should not be considered a guarantee of a particular repair outcome unless specifically agreed in writing.
12. Changes to These Terms
Computer Republic may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements. The latest version will be published on this page.
13. Australian Law
These Terms & Conditions are intended to operate in accordance with the laws applicable in Queensland and Australia. Any term that cannot legally be enforced will be interpreted or removed to the extent necessary, without affecting the remaining terms.
14. Contact Us
Computer Republic
49 Browns Plains Road, Browns Plains, QLD 4118, Australia
Phone: +61 435 586 458
Email: computerrepublic121@gmail.com